Bekar (“Company”) is committed to conducting its business operations with transparency, customer focus, and operational efficiency. As part of this commitment, the Company ensures that the shipment and delivery of its products are handled in a manner that respects consumer rights, maintains clarity in logistics, and complies with all applicable legal and regulatory standards in India.

This Shipping Policy sets out the terms and conditions under which orders are processed, shipped, delivered, and, where applicable, returned or addressed in case of delays or defects. It governs all orders placed through Bekar’s official website and is intended to protect the interests of both the Company and its customers by clearly outlining the responsibilities and limitations associated with order fulfillment.

WHEREAS

While Bekar strives to ensure timely and reliable delivery, the Company partners with an independent third-party shipping aggregator for logistics and last-mile fulfillment. Accordingly, this Policy includes important disclaimers regarding the Company’s limited liability in transit-related matters once the order has been handed over to the delivery partner.

This Policy is formulated in alignment with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws. It is designed to provide a transparent, fair, and practical framework for order handling and logistics, ensuring consistent and informed expectations for all customers engaging with the Company’s platform.

NOW THEREFORE, Bekar hereby adopts this Shipping Policy to establish a clear, reliable, and legally compliant framework for the processing, dispatch, and delivery of customer orders. This Policy reinforces the Company’s values of transparency, customer satisfaction, and operational accountability while addressing its obligations under applicable Indian consumer protection and e-commerce laws. It also clarifies the Company’s role and limited liability in logistics operations executed by third-party partners.

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

In this Policy (including the recitals above hereto), except where the context otherwise requires, the following words and expressions shall bear the meaning assigned to them below:

Company: Bekar, a business entity engaged in the online sale of apparel and related goods through its official website.

Customer: Any individual or entity who places an order for goods offered by the Company through its online platform.

Order: A confirmed request placed by a Customer through the Company’s website for the purchase of one or more products, subject to successful payment verification and acceptance.

Dispatch: The physical handover of the packaged Order by the Company to its designated logistics partner for shipment and delivery to the Customer.

Delivery: The successful handing over of the ordered product to the Customer or their representative at the delivery address specified at the time of placing the Order.

Third-Party Logistics Provider / Shipping Partner: An independent logistics aggregator engaged by the Company for facilitating shipping, transit, and delivery of Orders. This shall also include any affiliated or sub-contracted carriers operating under or through the said shipping partner.

Transit Issues: Any delay, damage, loss, theft, or non-delivery of the product occurring after dispatch and while in the custody of the Third-Party Logistics Provider.

Working Days: All days excluding Saturdays, Sundays, and public holidays observed by the Company, during which order processing and shipping activities are undertaken.

Return to Origin (RTO): The process by which an undelivered Order is returned to the Company’s warehouse due to non-availability of the Customer, incorrect address, or repeated delivery failure.

Force Majeure Event: Any event beyond the reasonable control of the Company that prevents or delays the performance of its shipping obligations, including natural calamities, strikes, lockdowns, war, cyber incidents, governmental orders, or carrier disruptions.

1.2 Interpretation

• Section headings are for convenience only and shall not affect the construction or interpretation of any provision of this Policy.
• References to sections or annexures are, unless the context otherwise requires, references to sections or annexures of this Policy.
• Where a word or phrase is defined, other parts of speech, grammatical forms, and cognate variations of that word or phrase shall have corresponding meanings.
• Words denoting the singular include the plural and vice versa, and words denoting any gender include all genders unless the context otherwise requires.
• The terms “hereof”, “herein”, “hereto”, and derivative or similar words refer to this entire Policy or to the specified Sections of this Policy, as applicable.
• All references to this Policy include any amendments or updates approved from time to time by the Compliance Officer or the designated authority.
• In addition to the terms defined above, certain terms may be defined elsewhere in this Policy, and wherever such terms are used, they shall have the meanings assigned to them.

2. PURPOSE

This Shipping Policy sets out the terms and conditions governing the processing, handling, dispatch, and delivery of products ordered through the official website of Bekar. It aims to provide transparency to customers regarding the Company’s logistical operations, expected delivery timelines, shipping methods, third-party involvement, and the allocation of responsibilities between Bekar and its shipping partner.

The Policy is intended to establish uniform standards for managing customer expectations, minimizing disputes, and ensuring compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable legal and contractual obligations. It also outlines the limitations of the Company’s liability in relation to transit-related delays, damage, or loss, and affirms Bekar’s commitment to providing timely support and clarity throughout the post-purchase experience.

In the event of any inconsistency between this Policy and other internal or external policies of the Company, the provisions of this Policy shall prevail to the extent of such inconsistency in matters concerning shipping mechanisms.

3. ORDER PROCESSING

Order Confirmation and Payment Verification

Upon successful placement of an order on the Company’s website, the Customer shall receive an automated order confirmation email at the registered email address. This confirmation is subject to verification of payment, product availability, and internal review. The Company reserves the right to cancel any order where payment verification fails, stock is unavailable, or the order appears suspicious or non-compliant with applicable terms.

Processing Timeline

Orders are typically processed within 24 to 48 working hours from the time of successful payment verification, excluding Saturdays, Sundays, and public holidays as detailed in Annexure A, observed by the Company. Processing time refers to the time taken to verify, prepare, and package the order for dispatch and is independent of shipping or delivery timelines.

Order Modifications and Cancellations

Customers may request modifications or cancellations to their order only before the order has been marked as ‘processed’ by the Company’s fulfillment team. Once an order has entered the processing stage, it cannot be modified or cancelled. The Company reserves the right to decline cancellation requests received post-processing.

Inventory and Stock Availability

All products are offered for sale subject to availability. In the event that an item becomes unavailable after an order has been placed and paid for, the Company shall notify the Customer and initiate a refund within 7 to 10 business days. The Company shall not be held liable for any damages or claims resulting from stock unavailability.

Fraud and Security Review

All orders are subject to review by the Company’s internal fraud prevention and security protocols. The Company may, at its sole discretion, cancel any order that raises security concerns, involves suspicious activity, or violates the terms and conditions of the platform. In such cases, a refund will be issued to the original method of payment.

Pre-Dispatch Communication

Once the order is successfully processed and ready for dispatch, the Customer will receive a shipping confirmation email containing the shipment tracking link and other relevant details. It is the Customer’s responsibility to monitor delivery status using the tracking information provided.

4. ORDER MODIFICATION, CANCELLATION, AND PRE-ORDER POLICY

Right to Modify or Cancel Orders Prior to Dispatch

Customers may request modifications or cancellations before the order enters the processing stage or is dispatched by contacting support@bekar.in. Requests are honored at the Company’s discretion, provided the order has not been processed.

Restrictions on Cancellation Post-Processing

Once an order has been marked as “processed” and is queued for dispatch, the Company shall not accept any requests for cancellation or modification. This is because the logistics workflow with the third-party shipping aggregator becomes non-reversible at this stage. Customers are therefore advised to verify all order details, including shipping address and product selection, prior to completing the checkout process.

Pre-Order Terms and Conditions

Certain products listed on the Company’s platform may be made available on a pre-order basis, clearly marked as such on the product description page. By placing a pre-order, the Customer acknowledges that the item is not currently in stock and will be dispatched only upon arrival at the Company’s facility, as per the estimated timeline indicated at the time of purchase.

Cancellation and Refund of Pre-Orders

Once placed, pre-orders cannot be cancelled, modified, or refunded, except in cases where:

• The Company is unable to procure or deliver the pre-order item within the estimated availability window; or
• The product is discontinued or otherwise withdrawn by the manufacturer or supplier.

In such cases, the Customer will be notified, and a full refund will be processed to the original method of payment within 7 to 10 business days, or as otherwise required under applicable law.

5. SHIPPING METHODS, DELIVERY TIMELINES, AND COURIER TRACKING

Shipping Partner

All orders placed through the Company’s website are shipped via a third-party logistics aggregator. It may further assign delivery to affiliated courier services based on serviceable pin codes, delivery priority, or logistic optimization. Bekar does not control the internal operations of these courier partners and does not guarantee performance once the package is dispatched from its facility.

Serviceable Locations

Bekar offers both domestic and international shipping. Serviceability is subject to the delivery partner’s coverage area. If a specific delivery location is not serviceable, the Customer will be informed and a full refund will be issued.

Order Processing Time (Separate from Delivery)

All orders are subject to a standard 24 to 48 working hours of processing time, which includes payment verification, quality check, and packaging before dispatch. This processing time is excluded from the delivery estimate.

Once the order has been dispatched, Customers will receive an email containing:

• The tracking number
• The courier partner’s name
• A direct link to the tracking page hosted by the shipping partner or its affiliated carrier

Customers are encouraged to monitor delivery status regularly. Any delay or issue observed in tracking post-dispatch should be first addressed with the delivery provider using the tracking interface.

Non-Guarantee of Timelines

The Company makes commercially reasonable efforts to meet the estimated delivery timelines. However, delivery times are not guaranteed, and delays may occur due to unforeseen logistical or regulatory issues, particularly in the case of remote deliveries, cross-border shipments, or customs clearance for international orders.

6. SHIPPING CHARGES

Domestic Shipping Charges

Shipping charges for domestic orders are calculated at checkout and are based on the delivery location, order value, and weight of the shipment. The applicable shipping charge will be clearly displayed before the customer proceeds with final payment.

International Shipping Charges

International shipping charges vary based on the destination country, product weight, and delivery mode selected (Express/Economy). The exact charge will be calculated and shown to the customer at checkout. Customers are solely responsible for all customs duties, import taxes, and any local levies that may be applicable in the destination country. Note: Bekar does not guarantee delivery timelines for international shipments, and customs delays are beyond the Company’s control.

Non-Refundable Shipping Charges

All shipping charges, once paid, are non-refundable, including but not limited to:

• Orders returned to origin (RTO) due to delivery failure
• Orders refused by the recipient
• Orders returned for reasons not attributable to the Company, such as incorrect address, recipient unavailable, or failure to respond to delivery attempts
• Orders in which products were delivered late due to courier delays, weather, strikes, or force majeure events

Multiple Orders and Consolidated Shipping

If multiple orders are placed by the same customer to the same shipping address within a short time frame, Bekar may, at its discretion, consolidate them into a single shipment. In such cases, applicable shipping charges will be adjusted accordingly, where applicable.

Shipping Charges Modifications

The Company reserves the right to modify the shipping charges at any time without prior notice. However, any such change shall not apply to orders already placed and confirmed prior to such modification.

7. THIRD-PARTY SHIPPING & TRANSIT DISCLAIMER

Third-Party Logistics Engagement

Bekar partners with a third-party logistics aggregator for the facilitation of shipping and last-mile delivery of customer orders. The said partner may, in turn, engage various independent courier service providers to execute deliveries. Bekar does not own, control, or operate these logistics providers and acts solely as the dispatching party.

Transfer of Risk Post-Dispatch

Once an order has been successfully processed, packaged, and handed over to the shipping partner or its affiliated carrier partners, the responsibility for the shipment — including all transit-related risks such as delay, damage, misplacement, or theft — shall pass to the logistics provider. Bekar does not assume responsibility for the performance, negligence, or delay on the part of the shipping partner or its partners.

No Refund or Replacement for Transit Issues

Bekar shall not offer any refund, replacement, compensation, or redelivery in cases where:

• The product is delayed in transit by the courier
• The product is damaged during shipping
• The shipment is marked as delivered by the courier, but the Customer claims non-receipt
• The package is lost, stolen, or mishandled while in the custody of the courier

Customers expressly acknowledge and accept that these are events beyond the control of the Company, and remedies, if any, must be sought directly from the concerned logistics provider.

Tracking and Customer Responsibility

Bekar shall provide the Customer with a shipment tracking link via email upon dispatch. It is the Customer’s responsibility to monitor the shipment status and escalate any delivery concerns promptly with the carrier. Bekar may, on a goodwill basis, assist the Customer in coordinating with the shipping partner, but does not guarantee any outcome or assume liability.

Limitation of Liability

To the fullest extent permitted under applicable law, Bekar disclaims any liability for consequential, indirect, or incidental losses arising due to failure or delays in shipping or delivery performed by third-party logistics partners. This disclaimer is a material term of the transaction and is expressly accepted by the Customer at the time of placing the order.

8. FAILED DELIVERY, RETURN TO ORIGIN (RTO), AND LOST OR DAMAGED PACKAGES

Delivery Attempts and Failed Delivery

The Company’s logistics partner (including its associated courier agencies) shall make a limited number of delivery attempts at the shipping address provided by the Customer during checkout. If the recipient is unavailable, unreachable, or refuses delivery, or if the address provided is incorrect or incomplete, the package may be marked as “undeliverable” and subsequently returned to the Company’s warehouse (“Return to Origin” or “RTO”).

Return to Origin (RTO) Handling

In the event of an RTO, the Customer will be notified via email. The original shipping charges shall remain non-refundable, and any additional charges for re-shipment shall be borne by the Customer. Re-dispatch of an RTO package shall be processed only upon confirmation of a revised address and advance payment of applicable re-shipping charges.

Responsibility for Delivery Failures

The Customer is solely responsible for ensuring that the shipping address provided is accurate, complete, and accessible. Bekar shall not be held liable for delivery failures due to Customer error, including but not limited to:

• Incorrect or incomplete address
• Refusal to accept delivery
• Unavailability during delivery window

Lost, Damaged, or Tampered Packages

Once an order is dispatched and handed over to the shipping partner or its associated carrier, Bekar disclaims all liability for any loss, theft, damage, or tampering of the product during transit. If the package is marked as “delivered” by the courier but the Customer claims non-receipt, an internal grievance redressal mechanism shall be initiated. This involves an internal investigation and discussion (including escalation) with the shipping aggregator. If the non-receipt is substantiated through evidence, a refund may be issued. However, if no conclusive evidence is found to support the claim, the Company shall not be responsible or liable for replacement or refund.

Reporting and Support

In the event of a delivery issue, Customers are encouraged to raise the concern directly with the delivery partner using the tracking and complaint mechanism provided in the shipping confirmation email. Bekar may assist, on a best-effort basis, by facilitating communication between the Customer and the shipping partner but shall not be held responsible for the final resolution or any consequential loss arising from failed or defective delivery.

No Liability for Transit Defects

Bekar shall not process refunds or replacements for orders impacted by in-transit defects, including delay, tampering, breakage, theft, or misplacement, once the package has been handed over to the courier partner. All such risks are transferred to the logistics provider at the time of dispatch.

9. RETURN SHIPPING RESPONSIBILITY

General Return Eligibility

Return requests are accepted only under the Company’s published Return & Exchange Policy, which is separate from and read in conjunction with this Shipping Policy. Returns may be permitted in cases of:

• Manufacturing defects or quality issues
• Incorrect product delivered
• Eligible size exchange (availability dependent)

Return requests for reasons such as change of mind, delay in delivery, or dislike of color/style may not be accepted as stated in the Return & Exchange Policy.

Who Bears Return Shipping Charges?

The responsibility for bearing the cost of return shipping shall vary depending on the nature of the return:

Method of Return

For approved returns where the Company bears the shipping cost, the Company shall arrange a reverse pickup through its courier partner, subject to serviceability. In areas where reverse pickup is not available, the Customer may be asked to self-ship the product to the address provided, along with a valid proof of dispatch. Reimbursement for return shipping (if applicable) shall be processed only upon receipt and inspection of the returned item.

Condition of Returned Products

All returned products must be:

• Unused and in original condition
• Accompanied by original packaging, tags, and invoice
• Returned within timelines in Return & Exchange Policy

The Company reserves the right to reject the return if these conditions are not met, and in such cases, no shipping cost or refund shall be reimbursed.

Non-Refundable Shipping Charges

In all cases, original shipping charges paid at the time of purchase shall remain non-refundable, unless the return is a result of a verified error on the part of the Company (e.g., wrong product or manufacturing defect), as set forth in the Return & Exchange Policy.

10. ESTIMATED DISPATCH & DELIVERY DISCLAIMER

Dispatch Timeline Disclaimer

All orders placed on the Company’s website are subject to a standard processing period of 24 to 48 working hours before dispatch. Processing includes order verification, payment confirmation, quality checks, and packaging. The Company endeavors to dispatch all orders within this timeline; however, processing delays may occur during high-demand periods, technical issues, or unforeseen operational constraints.

Delivery Timeline Estimates

The delivery timelines communicated at checkout or elsewhere on the website are only indicative and do not constitute binding commitments. These estimates begin only after the dispatch of the order and do not include order processing time. The following factors may impact delivery timelines:

• Location-specific transit durations
• Courier service disruptions
• Weather conditions
• Public holidays/non-working days
• Customs clearance delays (for international orders)
• Force majeure events

No Guarantee of Delivery Date

While the Company takes all reasonable efforts to meet the estimated delivery dates, Bekar does not guarantee the arrival of any order on a specific date or within a specified timeframe. The actual delivery time may vary depending on factors beyond the Company’s control, particularly as deliveries are fulfilled by third-party logistics partners.

No Compensation for Delay

The Company shall not be liable for any direct or indirect loss, inconvenience, or damages resulting from delays in delivery, irrespective of the nature or cause of the delay. No compensation, discount, refund, or return shall be provided solely on the grounds of late delivery.

Customer Responsibility to Track

Customers are expected to use the shipment tracking link provided via email at the time of dispatch to monitor their order status. In case of any substantial delay observed post-dispatch, customers should promptly escalate the issue with the logistics partner or notify the Company’s support team for coordination assistance.

11. FORCE MAJEURE

The Company shall not be held liable for any delay, failure, or disruption in order processing, dispatch, shipping, or delivery of products that arises due to events beyond its reasonable control (“Force Majeure Events”). Such events include, but are not limited to, natural disasters (such as floods, earthquakes, or cyclones), acts of God, fire, war, terrorism, civil unrest, national emergencies, governmental actions or regulations, labor strikes, pandemics, public health emergencies, courier service disruptions, transportation blockades, cyber-attacks, and failures or delays on the part of third-party service providers, including the shipping partner or its affiliates.

During the occurrence of a Force Majeure Event, the Company’s obligations under this Policy shall be deemed suspended for the duration of the event, and the estimated timelines for dispatch or delivery may be extended without penalty. The Company will make commercially reasonable efforts to inform affected Customers of such delays and resume operations as soon as the situation permits. In such cases, the Company shall not be liable to offer any refund, compensation, penalty, or damages for non-performance or delay resulting from a force majeure event.

12. PUBLIC HOLIDAYS OBSERVED

The Company observes the public holidays listed in Annexure A during which order processing, dispatch, and customer service may be unavailable. Orders placed immediately before or during these holidays may experience delays in processing or shipping.

13. CUSTOMER SUPPORT & CONTACT INFORMATION

Email: support@bekar.in

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

Closed on: Weekends and public holidays listed in Annexure A

All inquiries are addressed in order received, with responses typically within 2 business days.

14. GRIEVANCE REDRESSAL MECHANISM

The Company is committed to addressing and resolving customer concerns in a transparent, fair, and time-bound manner. In accordance with Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020, Bekar has appointed a Grievance Officer to handle complaints related to shipping, delivery, logistics failures, and other issues arising under this Shipping Policy.

Customers who have unresolved concerns related to:

• Delayed or failed deliveries
• Shipping defects
• Courier non-cooperation
• Order tracking issues
• Non-receipt of goods marked as “delivered”
• Breach of this Shipping Policy

Grievance Officer Details

Name: [Name]

Designation: Grievance Redressal Officer

Email: Legal@bekar.in

Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)

Upon receipt of a complaint, the Grievance Officer shall:

• Acknowledge the complaint within 48 hours of receipt
• Endeavour to resolve the complaint within one month from the date of receipt

All complaints must be made in writing and must include the order number, registered email address, contact number, nature of grievance, and any supporting documentation or screenshots where applicable. Complaints made via unofficial channels (such as social media comments or private DMs) shall not be considered formal grievances unless subsequently submitted via the designated email address.

The Grievance Officer’s role is to ensure that every complaint is evaluated fairly and that appropriate action is taken in accordance with this Shipping Policy, applicable laws, and the Company’s internal protocols.

15. GOVERNING LAW & JURISDICTION

This Policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in [City], India.

16. REVIEW AND AMENDMENTS

The Company may amend or update this Policy at any time without prior notice. Changes are effective immediately upon posting on the website. Continued use of the website or placing orders constitutes acceptance of the revised Policy.

ACKNOWLEDGEMENT: By placing an order, the Customer acknowledges and agrees to be bound by this Shipping Policy. If the Customer does not agree, they should not proceed with the transaction. Use of the website or purchase constitutes acceptance of this Policy, as amended.

ANNEXURE A: PUBLIC HOLIDAYS

• New Year’s Day
• Lohri
• Makar Sankranti
• Republic Day
• Basant Panchami
• Mahashivratri
• Holi
• Id-ul-Fitr
• Ram Navmi
• Vaisakhi
• Mahavir Jayanti
• Good Friday
• Buddha Purnima
• Raksha Bandhan
• Independence Day
• Janmashtami
• Ganesh Chaturthi
• Gandhi Jayanti
• Dussehra
• Diwali
• Guru Nanak Jayanti
• Christmas Eve
• Christmas Day
• New Year’s Eve

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